Multilingual solution for restaurant waitlist management

Tokyo, Japan (March 25, 2020) – TableCheck is announcing the release of its latest feature which reduces the task load of restaurants when managing waitlists. As a developer of restaurant and customer management software, TableCheck has been providing services in over 35 countries around the world and this newly released feature will be available in 18 different languages.

Benefits of using the Door Waitlist

• No need for calls! Simple SMS notifications for customers on the waitlist

• Collect valuable walk-in data

• Available in 18 different languages

By utilizing SMS notifications which can be translated into 18 different languages, the Door Waitlist helps mediate complicated tasks that lead to effective queue management. For restaurants facing the mentioned challenges below, this feature will help reduce the workload of consecutive phone calls being made to the waitlist and allow restaurants to communicate with diners from different countries in these supported languages.

Examples of challenges faced by restaurants

• Calling customers on the waiting list manually for seat availability and following up

• Experiencing language barriers when accommodating foreign guests on waiting lists

• Frequently mismanaging the waitlist from handwritten lists
  

The Door Waitlist function is linked with the TableCheck platform and it will allow restaurants to easily manage and store walk-in customer contact information. This centralized data management solution collects and provides useful information for efficient operations. Without any need to install any terminals while paying prices*, restaurants can minimize costs and manage tables more effectively.

• Depending on communication settings, mobile phones contracted overseas may not be able to receive SMS notifications.

• Using TableCheck requires a separate initial fee. Contact us for more information.

Fulfilling the needs of guests with a waitlist management system

1. No more calling customers on the Door Waitlist

No need for calls, saving time and effort.
Hospitality operators can tap on the Door Waitlist a few times on the system and trigger SMS notifications when tables have opened up.

2. Fully automated reminders

Door Waitlist can automatically send messages from the second notification. It sends out automated reminders to the present interval and a number of messages until the customer arrives. Exceeding the time limit for arrival will result in an automatic cancellation notice as well as the table being released back into the inventory.

3. Available in 18 different languages

It assists foreign customers in their language.

Available Languages:

Japanese, English, Korean, Traditional Chinese, Simplified Chinese, German, Spanish, French, Italian, Russian, Portuguese, Indonesian, Thai, Vietnamese, Malay, Filipino, Lao and Arabic

4. One-click cancellation

It prevent diners from forgetting to cancel their waitlist.

Diners can cancel reservations through a single click process when they choose to dine at another restaurant.

Please direct all inquiries regarding this subject to:

TableCheck Inc.
E-mail: info@tablecheck.com